Terms of Service

1. Intellectual Property & Artwork Rights

  • Jules Topaz retains all intellectual property rights to the artwork.

  • Purchasing artwork does not transfer copyright or reproduction rights.

  • You may not replicate, print, or commercially exploit the artwork without express written permission.

  • You are welcome and encouraged to share photos of your purchased art on social media.

2. Sales, Refunds & Care

  • All purchases, including custom commissions, are final.

  • As a premium gallery, we do not offer refunds or exchanges for change of mind.

  • High-value original artwork cannot be treated as a temporary or trial item.

  • To maintain the pristine condition of our art, we cannot accept returns on pieces that have been handled, unboxed, or hung on external walls.

  • Cocoast Art Gallery is not liable for damage once you take possession.

  • We do not compensate for transit scratches, canvas dents, or dirty handling marks caused by the customer.

3. Shipping & Transit Damage

  • Please allow up to 5 business days for us to securely pack and dispatch your order.

  • You must provide a complete and accurate delivery address at checkout. We are not responsible for lost items due to incorrect addresses.

  • Every shipment is fully insured by Cocoast Art Gallery during transit.

  • If your artwork arrives damaged, you must notify us within 24 hours of delivery via email and are required to include photos of proof of damage.

  • You must provide clear photographic proof of the damaged packaging and the artwork to support our insurance claim.

  • Once the insurance claim is verified, we will arrange a secure return and issue a replacement, repair, or full refund.

  • To ensure your artwork arrives home safely, all original artworks purchased in the gallery are professionally wrapped and packaged at no additional charge. Depending on the size of the artwork, this may take a short amount of time, and customers may be asked to return later the same day or at an agreed collection time.

    If you choose to take your artwork immediately without protective packaging, you do so at your own risk. Cocoast Art Gallery will not accept responsibility for any damage that occurs after the artwork has left the gallery unwrapped or without the recommended protective packaging.

    By choosing to collect an artwork without packaging, you acknowledge that responsibility for the safe handling, transportation and condition of the artwork transfers to you at the time of collection.

4. International Duties & Taxes

  • International buyers are solely responsible for local customs duties, VAT, or import taxes.

  • These extra charges are determined by your country and are not included in the website checkout total.

  • If you refuse to pay customs fees, the artwork will be returned to the gallery.

  • We will only issue a refund for refused deliveries if the artwork arrives back to us in its original, undamaged condition.